Privacy policy

 

[Groupe Seb UK Ltd. (the “Group”, “we, “us”) attaches great importance to the protection of your privacy. In the course the Group activities, especially when you interact with us and/or with our products, we process information that can directly or indirectly relate to you (“personal data”). The purpose of this notice is to provide you with information about the processing of your personal data by the Group.

1.        Scope

This information notice applies to the persons who contact our Customer service.

2.        Categories of personal data

In accordance with the principle of relevance and personal data minimisation, the Group will only process personal data that are strictly necessary for the purposes listed in this notice.

Such personal data belong to the following categories:

·         “Identity Data”, such as your first and last name, your date of birth;

·         “Contact Data”, such as your billing and/or delivery address, email address and telephone number;

·         “Household Data”, such as number of persons in your household, number of children, marital status;

·         “Correspondence Data”, such as emails or letters sent between you and the Group;

·         “Financial Data”, such as your bank account references or your payment card details;

·         “Products and Services Data”, such as details about products and/or services you have purchased from us;

·         “Profile Data”, such as your usernames and passwords, purchases or orders made by you;

·         “Usage Data”, such as information about your use of our websites and/or applications or the content of your cart where applicable;

·         “Technical Data”, such as your Internet protocol (IP) address, login data, browser type;

·         “Geolocation Data”, such as the geolocation of IoT products whose functions are depending on their location (such as air quality analysis, etc.);

·         “Marketing and Communications Data”, such as your marketing and communication preferences;

·         “Special Categories of Personal Data”, such as well-being data or dietary preferences, which we process in very limited circumstances, for example, where required to do so for legal or regulatory purposes. We do not collect medical data about you via our contact form. However, insofar as you take the initiative to send us such data (in particular by attaching a document to your request or by writing a comment containing medical data), these data will only be processed to answer your request. If these data are not necessary, they will not be stored.

In most cases, this data is collected directly from you.

3.        Purposes and legal basis

The Group processes personal data belonging to the above-mentioned categories for the following purposes:

Purposes

Legal basis

To respond to your requests and complaints when you contact customer service (in the absence of an after-sales service request)

The processing is necessary for the purposes of the following legitimate interests: to continually improve our products and services.

To manage customer relations, in particular when you contact our after-sales service and in the context of tracking product returns and refunds

The processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract.

To manage your orders (including dispatching, tracking, invoicing and processing of any complaints).

The processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract.

To allow you to exercise your rights on your personal data

The processing is necessary for compliance with a legal obligation to which we are subject

In some cases, we will produce statistics, market research and analyse trends in order to improve our products and services. To do so, we will use anonymized information in aggregated format, which means it will not be possible to personally identify you directly or indirectly.

4.        Provision of personal data

Generally, the provision of your personal data is voluntary. However, in certain circumstances, the Group can be required by law to process your personal data in order to comply with applicable legislation. In other cases, even where the collection of your data is not required by law, we have to collect your data because it is a contractual requirement, or a requirement necessary to enter into a contract with you. Thus, if you refuse to provide us with the related personal data, the Group would not be able to answer your request.

5.        Recipients of personal data

Your personal data can be shared with other entities of Groupe SEB (a list of Groupe SEB brands is available at this address: https://www.groupeseb.com/en/our-brands).

Additionally, in compliance with the applicable data protection legislation, personal data can be shared with third-party recipients belonging to the below categories:

·         technical providers (such as hosting, security and IT monitoring companies, software providers);

·         marketing services suppliers (such as advertising agencies, reviews/verified reviews providers, market research consultants, or companies allowing us to organize prize draws, competitions and/or promotions)

·         client relationship providers (such as customer services companies, account management providers, sales support providers)

·         sales and logistics suppliers (such as sales support, logistics and/or transportation companies);

·         professional advisers or consultants (such as external auditors, lawyers, bankers, accountants and insurers);

·         successor company in the event of a merge or and acquisition; and,

more generally, any person or entity to whom we are required to make such disclosure by a court of competent jurisdiction or by a governmental, taxation or other regulatory authority, law enforcement agency or similar body.

6.        Transfers of personal data

When they are not located in your country of residence, the recipients mentioned above are generally located in the European Economic Area and/or in countries that provide an adequate level of personal data protection.

However, in some instances, personal data can be transferred to a country not ensuring a sufficient level of protection of privacy. In this case, the Group will ensure that appropriate safeguards are put in place, such as the use of "standard contractual clauses" as adopted by the European Commission (more information can be obtained at the following address: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en).

Where required, we will also ask for your consent to the transfer of your personal data.

7.        Personal data retention

Your personal data will only be kept for as long as necessary to fulfil the purposes we collected it for (taking into account applicable statutes of limitations for the establishment or defence of legal claims).

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we can anonymise your personal data (so that it can no longer be directly or indirectly associated with you) for research or statistical purposes in which case we are allowed to use this information indefinitely without further notice to you.

8.        Your rights

You have the following rights in relation to the processing of your personal data:

·         Right of access, which means you can ask to access all or part of personal data relating to you.

·         Right of rectification, which means you can ask us to correct personal data relating to you that is inaccurate or not up to date.

·         Right of erasure, which means that, in certain circumstances, you can ask us to delete all or part of personal data relating to you, in particular where they are no longer necessary for the performance of the purposes for which they have been collected.

·         Right of objection, which means that, in certain circumstances, you can object to the processing of personal data relating to you. However, we draw your attention to the fact that we can have to continue processing such personal data if there are compelling legitimate grounds or for the establishment, exercise or defence of legal claims.

·         Right of restriction, which means that you can, in certain circumstances, request personal data relating to you to be processed in a limited way, where you are disputing the accuracy of personal data, if you have raised an objection to processing, if processing of personal data is unlawful and you oppose erasure and request restriction instead or if the personal data is no longer required by us but you require the personal data to be retained to establish, exercise or defend a legal claim.

·         Right to portability, which means you can request personal data relating to you to be exported in a machine-readable format to a third party, when their processing is carried out by automated means and is based on a contract or your consent.

·         Right to withdraw consent, which means that, when a processing is based on your consent, you can withdraw said consent at any time. However, such withdrawal will not affect the lawfulness of processing activities before its withdrawal.

You can exercise those rights by clicking on the data management link on your customer page, by going directly to the “Contact us” page of our websites, or by contacting our customer service via the following link: https://legal.groupeseb.com/Privacy/CCC/selector.html.

Finally, you have the right to lodge a complaint with the supervisory authority in your country of residence or where you believe that a problem relating to the use of your personal data has occurred.

9.        Contact us

You can contact the Group at the following address:

Groupe Seb UK Ltd.

Ditton Park, Riding Court Road,

Datchet, Slough, SL3 9LL

 

If you have any questions relating to the processing of your personal data, you can also contact us at https://legal.groupeseb.com/Privacy/contact.html.

10.    Updates

This information notice was last updated on January 31, 2023. It can be subject to change from time to time. If so, a new version of this notice will be communicated to you via the channel the Group normally communicates with you.